Customer Service Management Training 101 is popular PDF and ePub book, written by Renee Evenson in 2011-09-14, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Customer Service Management Training 101 can be Read Online from any device for your convenience.
Customer Service Management Training 101 Book PDF Summary
Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in their careers--focusing on their development as managers. Filled with the same accessible, step-by-step guidance as its predecessor, this book teaches readers how to identify their personal management style and develop the core leadership qualities needed to communicate with, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: planning and goal setting, time management, team development, conflict resolution, providing feedback, listening to your employees, monitoring performance, conducting meetings, and managing challenges.Packed with checklists, practice lessons inspired by real-world scenarios, and detailed examples and explanations of the right and wrong ways to do things, this handy resource is the start and finish of everything customer service managers need to know to thrive.
Detail Book of Customer Service Management Training 101 PDF
- Author : Renee Evenson
- Release : 14 September 2011
- Publisher : AMACOM
- ISBN : 9780814417164
- Genre : Business & Economics
- Total Page : 226 pages
- Language : English
- PDF File Size : 10,7 Mb
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