Artificial Intelligence in Customer Service is popular PDF and ePub book, written by Jagdish N. Sheth in 2023-08-17, it is a fantastic choice for those who relish reading online the Technology & Engineering genre. Let's immerse ourselves in this engaging Technology & Engineering book by exploring the summary and details provided below. Remember, Artificial Intelligence in Customer Service can be Read Online from any device for your convenience.
Artificial Intelligence in Customer Service Book PDF Summary
This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees. As customer expectations dictate 24/7 availability from service departments and market pressures call for lower costs with higher efficiency, businesses have accepted that AI is vital in maintaining customer satisfaction. Yet, firms face tough challenges in choosing the right tool, optimizing integration, and striking the appropriate balance between AI systems and human efforts. In this context, chapters in this book capture the latest advancements in AI-enabled customer service through real-world examples. This volume offers a global perspective on this contemporary issue, covering topics such as the use of AI in enhancing customer well-being, data and technology integration, and customer engagement.
Detail Book of Artificial Intelligence in Customer Service PDF
- Author : Jagdish N. Sheth
- Release : 17 August 2023
- Publisher : Springer Nature
- ISBN : 9783031338984
- Genre : Technology & Engineering
- Total Page : 315 pages
- Language : English
- PDF File Size : 16,9 Mb
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