Customer Service Training 101 is popular PDF and ePub book, written by Renee Evenson in 2010-10-06, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Customer Service Training 101 can be Read Online from any device for your convenience.
Customer Service Training 101 Book PDF Summary
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
Detail Book of Customer Service Training 101 PDF
- Author : Renee Evenson
- Release : 06 October 2010
- Publisher : AMACOM
- ISBN : 9780814416426
- Genre : Business & Economics
- Total Page : 240 pages
- Language : English
- PDF File Size : 15,9 Mb
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