Im politeness at a Slovenian Call Centre is popular PDF and ePub book, written by Sara Orthaber in 2023-11-03, it is a fantastic choice for those who relish reading online the Language Arts & Disciplines genre. Let's immerse ourselves in this engaging Language Arts & Disciplines book by exploring the summary and details provided below. Remember, Im politeness at a Slovenian Call Centre can be Read Online from any device for your convenience.
Im politeness at a Slovenian Call Centre Book PDF Summary
This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public/private institutions to reflect on their work practices, helping them improve existing customer–service provider relationships. The diverse readership and appeal are essential features of this book. Examines mediated institutional talk and impoliteness in the Slovenian language Covers mediated service interactions, such as requests and complaints across three different media Provides in-depth insights into communication within a contemporary business environment
Detail Book of Im politeness at a Slovenian Call Centre PDF
- Author : Sara Orthaber
- Release : 03 November 2023
- Publisher : Springer Nature
- ISBN : 9783031433207
- Genre : Language Arts & Disciplines
- Total Page : 354 pages
- Language : English
- PDF File Size : 19,8 Mb
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