Linguistic Ethnography of a Multilingual Call Center is popular PDF and ePub book, written by Johanna Woydack in 2018-09-24, it is a fantastic choice for those who relish reading online the Language Arts & Disciplines genre. Let's immerse ourselves in this engaging Language Arts & Disciplines book by exploring the summary and details provided below. Remember, Linguistic Ethnography of a Multilingual Call Center can be Read Online from any device for your convenience.
Linguistic Ethnography of a Multilingual Call Center Book PDF Summary
This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.
Detail Book of Linguistic Ethnography of a Multilingual Call Center PDF
- Author : Johanna Woydack
- Release : 24 September 2018
- Publisher : Springer
- ISBN : 9783319933238
- Genre : Language Arts & Disciplines
- Total Page : 214 pages
- Language : English
- PDF File Size : 21,9 Mb
If you're still pondering over how to secure a PDF or EPUB version of the book Linguistic Ethnography of a Multilingual Call Center by Johanna Woydack, don't worry! All you have to do is click the 'Get Book' buttons below to kick off your Download or Read Online journey. Just a friendly reminder: we don't upload or host the files ourselves.