Technology Mediated Service Encounters is popular PDF and ePub book, written by Pilar Garcés-Conejos Blitvich in 2019-01-10, it is a fantastic choice for those who relish reading online the Language Arts & Disciplines genre. Let's immerse ourselves in this engaging Language Arts & Disciplines book by exploring the summary and details provided below. Remember, Technology Mediated Service Encounters can be Read Online from any device for your convenience.
Technology Mediated Service Encounters Book PDF Summary
The chapters in this collection, authored by renowned scholars, address a gap in the literature by focusing on the consequences that outsourcing, among other globalized economic practices, and remediation by new technologies have had on the service encounters genre (SE). From both a multilingual and a multidisciplinary perspective, this collection explores the development of technological applications and professional best practices as well as call centre interaction, e-commerce, and e-word of mouth. More specifically, the papers in this volume report on technology developed to support SEs and how this technology influences service providers and their allowable linguistic contributions. Further, this collection provides valuable insights on the language and strategic behaviour deployed in less researched kinds of SEs, gives special attention to how technology impacts the interface between the transactional and interactional goals of SEs, and thus has real world applications.
Detail Book of Technology Mediated Service Encounters PDF
- Author : Pilar Garcés-Conejos Blitvich
- Release : 10 January 2019
- Publisher : John Benjamins Publishing Company
- ISBN : 9789027262998
- Genre : Language Arts & Disciplines
- Total Page : 261 pages
- Language : English
- PDF File Size : 8,5 Mb
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