The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is popular PDF and ePub book, written by Philip Berners in 2022-07-18, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, The Practical Guide to Achieving Customer Satisfaction in Events and Hotels can be Read Online from any device for your convenience.
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels Book PDF Summary
The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors’ extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question ‘Is the customer always right?’, how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.
Detail Book of The Practical Guide to Achieving Customer Satisfaction in Events and Hotels PDF
- Author : Philip Berners
- Release : 18 July 2022
- Publisher : Taylor & Francis
- ISBN : 9781000617733
- Genre : Business & Economics
- Total Page : 195 pages
- Language : English
- PDF File Size : 7,9 Mb
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