Service Management For Dummies is popular PDF and ePub book, written by Judith S. Hurwitz in 2009-05-11, it is a fantastic choice for those who relish reading online the Computers genre. Let's immerse ourselves in this engaging Computers book by exploring the summary and details provided below. Remember, Service Management For Dummies can be Read Online from any device for your convenience.
Service Management For Dummies Book PDF Summary
A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
Detail Book of Service Management For Dummies PDF
- Author : Judith S. Hurwitz
- Release : 11 May 2009
- Publisher : John Wiley & Sons
- ISBN : 9780470529089
- Genre : Computers
- Total Page : 338 pages
- Language : English
- PDF File Size : 19,6 Mb
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