IT Service Management ISO IEC 20000 1 2018 Introduction and Implementation Guide Second edition is popular PDF and ePub book, written by Dolf van der Haven in 2020-10-26, it is a fantastic choice for those who relish reading online the Education genre. Let's immerse ourselves in this engaging Education book by exploring the summary and details provided below. Remember, IT Service Management ISO IEC 20000 1 2018 Introduction and Implementation Guide Second edition can be Read Online from any device for your convenience.
IT Service Management ISO IEC 20000 1 2018 Introduction and Implementation Guide Second edition Book PDF Summary
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Detail Book of IT Service Management ISO IEC 20000 1 2018 Introduction and Implementation Guide Second edition PDF
- Author : Dolf van der Haven
- Release : 26 October 2020
- Publisher : Van Haren
- ISBN : 9789401807029
- Genre : Education
- Total Page : 75 pages
- Language : English
- PDF File Size : 19,5 Mb
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