Service Failures and Recovery in Tourism and Hospitality is popular PDF and ePub book, written by Erdogan Koc in 2017-10-20, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Service Failures and Recovery in Tourism and Hospitality can be Read Online from any device for your convenience.
Service Failures and Recovery in Tourism and Hospitality Book PDF Summary
Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677
Detail Book of Service Failures and Recovery in Tourism and Hospitality PDF
- Author : Erdogan Koc
- Release : 20 October 2017
- Publisher : CABI
- ISBN : 9781786390677
- Genre : Business & Economics
- Total Page : 246 pages
- Language : English
- PDF File Size : 19,8 Mb
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