Emotional Intelligence in Tourism and Hospitality is popular PDF and ePub book, written by Erdogan Koc in 2019-04-16, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Emotional Intelligence in Tourism and Hospitality can be Read Online from any device for your convenience.
Emotional Intelligence in Tourism and Hospitality Book PDF Summary
Emotional intelligence is the capability to recognize, use and manage one's own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of emotional intelligence of employees in tourism and hospitality establishments is vital. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees. Covers all major literature, concepts, theories and research findings from the perspective of emotional intelligence". Includes exercises, end of chapter questions, practical examples, student aids and Powerpoint slides for each chapter that can be used in class by academicians and practitioners in their training sessions. The book is intended for use by tourism and hospitality students, researchers and practitioners.
Detail Book of Emotional Intelligence in Tourism and Hospitality PDF
- Author : Erdogan Koc
- Release : 16 April 2019
- Publisher : CABI
- ISBN : 9781786398314
- Genre : Business & Economics
- Total Page : 166 pages
- Language : English
- PDF File Size : 11,7 Mb
If you're still pondering over how to secure a PDF or EPUB version of the book Emotional Intelligence in Tourism and Hospitality by Erdogan Koc, don't worry! All you have to do is click the 'Get Book' buttons below to kick off your Download or Read Online journey. Just a friendly reminder: we don't upload or host the files ourselves.