Metrics for Service Management is popular PDF and ePub book, written by Peter Brooks in 2012-03-03, it is a fantastic choice for those who relish reading online the Education genre. Let's immerse ourselves in this engaging Education book by exploring the summary and details provided below. Remember, Metrics for Service Management can be Read Online from any device for your convenience.
Metrics for Service Management Book PDF Summary
This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.
Detail Book of Metrics for Service Management PDF
- Author : Peter Brooks
- Release : 03 March 2012
- Publisher : Van Haren
- ISBN : 9789087536480
- Genre : Education
- Total Page : 182 pages
- Language : English
- PDF File Size : 16,7 Mb
If you're still pondering over how to secure a PDF or EPUB version of the book Metrics for Service Management by Peter Brooks, don't worry! All you have to do is click the 'Get Book' buttons below to kick off your Download or Read Online journey. Just a friendly reminder: we don't upload or host the files ourselves.
