Implementing Metrics For IT Service Management is popular PDF and ePub book, written by David Smith in 2008-08-08, it is a fantastic choice for those who relish reading online the Education genre. Let's immerse ourselves in this engaging Education book by exploring the summary and details provided below. Remember, Implementing Metrics For IT Service Management can be Read Online from any device for your convenience.
Implementing Metrics For IT Service Management Book PDF Summary
This book “Implementing Metrics for IT Service Management” provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management. This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book “Metrics for IT Service Management” also published by Van Haren Publishing.
Detail Book of Implementing Metrics For IT Service Management PDF
- Author : David Smith
- Release : 08 August 2008
- Publisher : Van Haren
- ISBN : 9789087531140
- Genre : Education
- Total Page : 202 pages
- Language : English
- PDF File Size : 11,5 Mb
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