Great Customer Service on the Telephone is popular PDF and ePub book, written by Kristin Anderson in 1992-11-26, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Great Customer Service on the Telephone can be Read Online from any device for your convenience.
Great Customer Service on the Telephone Book PDF Summary
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to:* handle irate customers* end those ""endless"" calls* take meaningful messages* handle conference calls and transfer calls* screen calls and ask focused questions* use the phone during emergencies* improve their voice effectivenessWith worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.
Detail Book of Great Customer Service on the Telephone PDF
- Author : Kristin Anderson
- Release : 26 November 1992
- Publisher : AMACOM
- ISBN : 9780814415801
- Genre : Business & Economics
- Total Page : 96 pages
- Language : English
- PDF File Size : 15,6 Mb
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