Exceptional Customer Service is popular PDF and ePub book, written by Lisa Ford in 2009-08-18, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Exceptional Customer Service can be Read Online from any device for your convenience.
Exceptional Customer Service Book PDF Summary
When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service. In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers. When businesses are fighting to survive, creating a great experience for customers isnit just important—it's essential.
Detail Book of Exceptional Customer Service PDF
- Author : Lisa Ford
- Release : 18 August 2009
- Publisher : Simon and Schuster
- ISBN : 9781440504358
- Genre : Business & Economics
- Total Page : 140 pages
- Language : English
- PDF File Size : 21,6 Mb
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