Exceptional Service Exceptional Profit is popular PDF and ePub book, written by Leonardo Inghilleri in 2010-04-14, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Exceptional Service Exceptional Profit can be Read Online from any device for your convenience.
Exceptional Service Exceptional Profit Book PDF Summary
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Detail Book of Exceptional Service Exceptional Profit PDF
- Author : Leonardo Inghilleri
- Release : 14 April 2010
- Publisher : AMACOM
- ISBN : 9780814415399
- Genre : Business & Economics
- Total Page : 190 pages
- Language : English
- PDF File Size : 19,6 Mb
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