The Customer of the Future is popular PDF and ePub book, written by Blake Morgan in 2019-10-29, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, The Customer of the Future can be Read Online from any device for your convenience.
The Customer of the Future Book PDF Summary
With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow's customers need to be targeted today! Customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. The Customer of the Future explains how today's customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don't adapt to these new expectations won't last. This book prepares your organization for these increasÂing demands by helping you do the following: Learn the ten defining strategies for a customer experience-focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world's most innovative companies are offering new and compelling customer experiences. Tomorrow's customers will insist on experiences that make their lives significantly easier and better. Craft a leadership development and culture plan to create lasting change at your organization!
Detail Book of The Customer of the Future PDF
- Author : Blake Morgan
- Release : 29 October 2019
- Publisher : HarperCollins Leadership
- ISBN : 9781400213641
- Genre : Business & Economics
- Total Page : 225 pages
- Language : English
- PDF File Size : 13,7 Mb
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