The Big Book of Customer Service Training Games is popular PDF and ePub book, written by Peggy Carlaw in 1998-09-22, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, The Big Book of Customer Service Training Games can be Read Online from any device for your convenience.
The Big Book of Customer Service Training Games Book PDF Summary
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
Detail Book of The Big Book of Customer Service Training Games PDF
- Author : Peggy Carlaw
- Release : 22 September 1998
- Publisher : McGraw Hill Professional
- ISBN : 9780071501828
- Genre : Business & Economics
- Total Page : 226 pages
- Language : English
- PDF File Size : 11,5 Mb
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