Creating a Service Culture in Higher Education Administration is popular PDF and ePub book, written by Mario C. Martinez in 2023-07-03, it is a fantastic choice for those who relish reading online the Education genre. Let's immerse ourselves in this engaging Education book by exploring the summary and details provided below. Remember, Creating a Service Culture in Higher Education Administration can be Read Online from any device for your convenience.
Creating a Service Culture in Higher Education Administration Book PDF Summary
Service delivery is part and parcel of every higher education professional’s job, both to improve service to students and to each other as “internal customers”. Until now higher education professionals have had to rely, for their professional development, on books and training designed for the business sector. This book is the first to specifically address the needs of higher education professionals across a wide range of administrative functions within college and university environments. It is designed for administrative staff and management, ranging from professionals working in centralized functions such as student affairs and enrollment management to those working as advisors or in career centers, whether in community colleges, four-year institutions, or for-profit institutions.Each chapter applies customer service principles to scenarios that are relevant to higher education. The book begins by engaging the reader to define service and identify the external and internal customers who are recipients of that service. It then maps customer interactions into a series of steps and offers departments and individuals a tool to maximize the customer experience. Additional chapters address customer expectations, creating a service culture on your campus, and managerial influences on staff service delivery. Creating a Service Culture in Higher Education Administration is a complementary book to the online customer service and management training resources at softskillspros.com.
Detail Book of Creating a Service Culture in Higher Education Administration PDF
- Author : Mario C. Martinez
- Release : 03 July 2023
- Publisher : Taylor & Francis
- ISBN : 9781000980110
- Genre : Education
- Total Page : 142 pages
- Language : English
- PDF File Size : 17,5 Mb
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