Leading Libraries How to Create a Service Culture is popular PDF and ePub book, written by Wyoma vanDuinkerken in 2015-05, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Leading Libraries How to Create a Service Culture can be Read Online from any device for your convenience.
Leading Libraries How to Create a Service Culture Book PDF Summary
Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book. Drawing from case studies as well as the literature of business and social sciences, the authors provide guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by Explaining how a service culture reaches beyond the individual leader with positional authority and extends to all individualsShowing ways to build rapport and trust within an organization, and how to balance encouragement with accountabilityDetailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and trainingHelping library leaders create a sustainable service culture through codifying their organization’s values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planningDiscussing the environment of change in libraries, showing how a library’s organizational culture is at the center of being responsive and staying relevantThis valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.
Detail Book of Leading Libraries How to Create a Service Culture PDF
- Author : Wyoma vanDuinkerken
- Release : 01 May 2015
- Publisher : American Library Association
- ISBN : 9780838913123
- Genre : Business & Economics
- Total Page : 290 pages
- Language : English
- PDF File Size : 14,8 Mb
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