The Six Principles of Service Excellence is popular PDF and ePub book, written by Theo Gilbert-Jamison in 2005-08-09, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, The Six Principles of Service Excellence can be Read Online from any device for your convenience.
The Six Principles of Service Excellence Book PDF Summary
In reading this book, you will find that The Six Principles of Service Excellence IS: A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence. More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders. You will further come to realize that The Six Principles of Service Excellence IS NOT: A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day. For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive. A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.
Detail Book of The Six Principles of Service Excellence PDF
- Author : Theo Gilbert-Jamison
- Release : 09 August 2005
- Publisher : AuthorHouse
- ISBN : 9781456720698
- Genre : Business & Economics
- Total Page : 158 pages
- Language : English
- PDF File Size : 13,7 Mb
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