The Impact of Employee Motivation on Service Quality A case study on Tesco is popular PDF and ePub book, written by Nashra Rafiq in 2023-05-26, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, The Impact of Employee Motivation on Service Quality A case study on Tesco can be Read Online from any device for your convenience.
The Impact of Employee Motivation on Service Quality A case study on Tesco Book PDF Summary
Academic Paper from the year 2019 in the subject Leadership and Human Resources - Employee Motivation, grade: A, Coventry University, course: MGT 301, language: English, abstract: The main objective of this paper is to investigate the impact of employee motivation on service quality in organisations. This study mainly focused on Britain’s leading retail organisation: Tesco. Researcher has used both primary and secondary sources of data. Data for this research was collected through questionnaire survey from staff members and potential customers of Tesco. The research data was analysed using statistical software so that the impact of employee motivation on service quality could be examined. In this study, the researcher has used two variables. Employee motivation is the independent variable, while service quality is the dependent variable. Researcher divided the questionnaire into two components, in which the first part was filled by 50 potential customers of Tesco, while the other half was filled by 50 staff members of Tesco. The study has used frequency distribution as the statistical technique to determine the individual result of each question of the survey. The hypothesis of the study was tested by using linear regression statistical technique because the major aim of this research was to analyse the impact of employee motivation on service quality. The result of this study indicates that employee motivation positively impacts the service quality of the organisation. Similarly, employee motivation leads to customer satisfaction. This suggests that if employees are motivated, this will eventually increases the quality of services provided by the organisation and thus, it will enhances the overall performance of the firm.
Detail Book of The Impact of Employee Motivation on Service Quality A case study on Tesco PDF
- Author : Nashra Rafiq
- Release : 26 May 2023
- Publisher : GRIN Verlag
- ISBN : 9783346878854
- Genre : Business & Economics
- Total Page : 78 pages
- Language : English
- PDF File Size : 9,5 Mb
If you're still pondering over how to secure a PDF or EPUB version of the book The Impact of Employee Motivation on Service Quality A case study on Tesco by Nashra Rafiq, don't worry! All you have to do is click the 'Get Book' buttons below to kick off your Download or Read Online journey. Just a friendly reminder: we don't upload or host the files ourselves.