The consumer in public services is popular PDF and ePub book, written by Simmons, Richard in 2009-04-15, it is a fantastic choice for those who relish reading online the Political Science genre. Let's immerse ourselves in this engaging Political Science book by exploring the summary and details provided below. Remember, The consumer in public services can be Read Online from any device for your convenience.
The consumer in public services Book PDF Summary
This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different 'faces' of the consumer and that it is not easy to categorise users in particular environments. Drawing on empirical research, The consumer in public services critiques established assumptions surrounding citizenship and consumption. Choice may grab the policy headlines but other essential values are revealed as important throughout the book. One issue concerns the 'subjects' of consumerism, or who it is that presents themselves when they come to use public services. Another concerns consumer 'mechanisms', or the ways that public services try to relate to these people. Bringing these issues together for the first time, with cutting-edge contributions from a range of leading researchers, the message is that today's public services must learn to cope with a differentiated public. This book will be of interest to scholars and students in the fields of social policy and public administration. It will also appeal to policy-makers leading 'user-focused' public service reforms, as well as those responsible for implementing such reforms at the frontline of modern public services.
Detail Book of The consumer in public services PDF
- Author : Simmons, Richard
- Release : 15 April 2009
- Publisher : Policy Press
- ISBN : 9781847421821
- Genre : Political Science
- Total Page : 305 pages
- Language : English
- PDF File Size : 19,6 Mb
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