Stellar Customer Service is popular PDF and ePub book, written by Mou Chakraborty in 2016-08-29, it is a fantastic choice for those who relish reading online the Language Arts & Disciplines genre. Let's immerse ourselves in this engaging Language Arts & Disciplines book by exploring the summary and details provided below. Remember, Stellar Customer Service can be Read Online from any device for your convenience.
Stellar Customer Service Book PDF Summary
From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries. Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.
Detail Book of Stellar Customer Service PDF
- Author : Mou Chakraborty
- Release : 29 August 2016
- Publisher : Bloomsbury Publishing USA
- ISBN : 9781440840777
- Genre : Language Arts & Disciplines
- Total Page : 227 pages
- Language : English
- PDF File Size : 17,6 Mb
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