The Palgrave Handbook of Service Management is popular PDF and ePub book, written by Bo Edvardsson in 2022-05-24, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, The Palgrave Handbook of Service Management can be Read Online from any device for your convenience.
The Palgrave Handbook of Service Management Book PDF Summary
This handbook provides an innovative, thorough overview of service management. It draws together an impressive, international group of leading scholars who offer a truly global perspective, exploring current literature and laying out guidance for future research. Beginning with defining service as a perspective on value creation, and service management as “a set of organizational competencies for enabling and realizing value creation through service,” it then moves on to follow the evolution of service research. From there, the book is structured into six main themes: perspectives on service management; service strategy; service leadership and transition; service design and innovation; service interaction; quality and operations; and service management and technology. This book is valuable reading for academics, lecturers, and students studying service management, operations management, and service research.
Detail Book of The Palgrave Handbook of Service Management PDF
- Author : Bo Edvardsson
- Release : 24 May 2022
- Publisher : Springer Nature
- ISBN : 9783030918286
- Genre : Business & Economics
- Total Page : 1031 pages
- Language : English
- PDF File Size : 15,5 Mb
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