Strategic Customer Service is popular PDF and ePub book, written by John A. Goodman in 2009, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Strategic Customer Service can be Read Online from any device for your convenience.
Strategic Customer Service Book PDF Summary
The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. The Author draws on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota. Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom using hard data and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.
Detail Book of Strategic Customer Service PDF
- Author : John A. Goodman
- Release : 30 June 2024
- Publisher : AMACOM/American Management Association
- ISBN : 0814413331
- Genre : Business & Economics
- Total Page : 256 pages
- Language : English
- PDF File Size : 9,5 Mb
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