Service Quality for Facilities Management in Hospitals is popular PDF and ePub book, written by Low Sui Pheng in 2016-05-12, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Service Quality for Facilities Management in Hospitals can be Read Online from any device for your convenience.
Service Quality for Facilities Management in Hospitals Book PDF Summary
This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.
Detail Book of Service Quality for Facilities Management in Hospitals PDF
- Author : Low Sui Pheng
- Release : 12 May 2016
- Publisher : Springer
- ISBN : 9789811009563
- Genre : Business & Economics
- Total Page : 150 pages
- Language : English
- PDF File Size : 7,6 Mb
If you're still pondering over how to secure a PDF or EPUB version of the book Service Quality for Facilities Management in Hospitals by Low Sui Pheng, don't worry! All you have to do is click the 'Get Book' buttons below to kick off your Download or Read Online journey. Just a friendly reminder: we don't upload or host the files ourselves.