HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID 19 ERA AN EMPIRICAL INVESTIGATION is popular PDF and ePub book, written by Ghaliya Salah Al Atar in 2023-09-07, it is a fantastic choice for those who relish reading online the Health & Fitness genre. Let's immerse ourselves in this engaging Health & Fitness book by exploring the summary and details provided below. Remember, HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID 19 ERA AN EMPIRICAL INVESTIGATION can be Read Online from any device for your convenience.
HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID 19 ERA AN EMPIRICAL INVESTIGATION Book PDF Summary
Healthcare quality (HQ) became eminent during the COVID-19 crisis. Despite the efforts made by the Ministry of Health in Oman, the country faced several challenges, such as a lack of available funds and patients perceived in a negative manner which hindered their treatment experience. The study examines factors affecting HQ using the SERVQUAL model; patient satisfaction in Omani public hospitals, including healthcare quality, resources availability (RA), and healthcare facility preparedness (HFP); and the moderation effect of the perceived risk of COVID-19 pandemic. This research uses a mixed method with a sample size of 387 patients (quantitatively) selected using probability random sampling of 8 patients (qualitatively) who visited public hospitals The findings from the quantitative analysis reveals that the tangibility and RA had insignificant effect on the HQ. The moderation effect of perceived risk of COVID-19 between HQ, RA, HFP and patient satisfaction was insignificant. The results of the qualitative analysis indicated other factors that affected patient satisfaction, including communication, helpfulness, compassion, physician professionalism, patient-doctor contact, waiting time, atmosphere, and cleanliness. The study proposed a strategy for technical categories that include professional skills, service outcomes and concrete quality aspects, and functional categories. The study has also recommended implications for further investigation.
Detail Book of HEALTHCARE SERVICE QUALITY AND PATIENT SATISFACTION IN OMANI PUBLIC HOSPITALS THROUGHOUT COVID 19 ERA AN EMPIRICAL INVESTIGATION PDF
- Author : Ghaliya Salah Al Atar
- Release : 07 September 2023
- Publisher : Partridge Publishing Singapore
- ISBN : 9781543780765
- Genre : Health & Fitness
- Total Page : 156 pages
- Language : English
- PDF File Size : 18,6 Mb
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