Service Productivity Management is popular PDF and ePub book, written by H. David Sherman in 2006-09-10, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Service Productivity Management can be Read Online from any device for your convenience.
Service Productivity Management Book PDF Summary
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Detail Book of Service Productivity Management PDF
- Author : H. David Sherman
- Release : 10 September 2006
- Publisher : Springer Science & Business Media
- ISBN : 9780387332314
- Genre : Business & Economics
- Total Page : 344 pages
- Language : English
- PDF File Size : 20,7 Mb
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