Service Mindset is popular PDF and ePub book, written by Jaquie Scammell in 2022-01-01, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Service Mindset can be Read Online from any device for your convenience.
Service Mindset Book PDF Summary
If you're looking to transform the customer service culture in your organisation, to decrease complaints and increase compliments, Jaquie Scammell's approach is simple and more human than simply introducing better processes and procedures and her approach works.Jaquie has studied organisations that provide the best customer service and from this research she has created a system which, if followed, will increase loyalty to your business. You too will be able to create a winning customer service mindset that will be adopted by your frontline service leaders, the people who impact your customer service staff, who impact your customers every day.In Service Mindset, Jaquie includes interviews with leaders from six of the best Australian businesses, which have a customer service mindset. These organisations may not have as much street cred as Google, Amazon or Facebook, but they lead the way when it comes to building a high performing service culture where customer loyalty is constantly increasing.
Detail Book of Service Mindset PDF
- Author : Jaquie Scammell
- Release : 01 January 2022
- Publisher : Major Street Publishing
- ISBN : 9780648753018
- Genre : Business & Economics
- Total Page : 99 pages
- Language : English
- PDF File Size : 17,8 Mb
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