Service Leadership is popular PDF and ePub book, written by Svafa Gronfeldt in 2005-11-30, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Service Leadership can be Read Online from any device for your convenience.
Service Leadership Book PDF Summary
The purpose of this book is to provide a comprehensive theoretical framework as well as practical strategies—not just for survival but for a true search for excellence in the uncertain and ever-changing world of customer service management. The theoretical framework is based on the notion that customer service contains three key variables: a promise, a process, and people. After going through the step-by-step process of service management, the reader will have the necessary understanding and skill to choose the right strategy for the right circumstances, to design service processes, to identify the means and methods to implement these processes, and to measure the outcome.
Detail Book of Service Leadership PDF
- Author : Svafa Gronfeldt
- Release : 30 November 2005
- Publisher : SAGE
- ISBN : 9781452279121
- Genre : Business & Economics
- Total Page : 336 pages
- Language : English
- PDF File Size : 19,6 Mb
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