Service Excellence for Sustainability is popular PDF and ePub book, written by Nur Fazidah Elias in 2021-07-22, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Service Excellence for Sustainability can be Read Online from any device for your convenience.
Service Excellence for Sustainability Book PDF Summary
This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japan and Taiwan, the authors present a new way forward for organisations.
Detail Book of Service Excellence for Sustainability PDF
- Author : Nur Fazidah Elias
- Release : 22 July 2021
- Publisher : Springer Nature
- ISBN : 9789811625794
- Genre : Business & Economics
- Total Page : 95 pages
- Language : English
- PDF File Size : 20,5 Mb
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