Mastering Civility is popular PDF and ePub book, written by Christine Porath in 2016-12-27, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Mastering Civility can be Read Online from any device for your convenience.
Mastering Civility Book PDF Summary
"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule "A must-read for every leader in their field." -- Daniel H. Pink, bestselling author of To Sell is Human Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line. In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
Detail Book of Mastering Civility PDF
- Author : Christine Porath
- Release : 27 December 2016
- Publisher : Hachette UK
- ISBN : 9781455568994
- Genre : Business & Economics
- Total Page : 176 pages
- Language : English
- PDF File Size : 8,9 Mb
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