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Harvard Business Review on Increasing Customer Loyalty Book PDF Summary

How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.

Detail Book of Harvard Business Review on Increasing Customer Loyalty PDF

Harvard Business Review on Increasing Customer Loyalty
  • Author : Harvard Business Review
  • Release : 20 September 2024
  • Publisher : Harvard Business Press
  • ISBN : 9781422162521
  • Genre : Business & Economics
  • Total Page : 234 pages
  • Language : English
  • PDF File Size : 19,7 Mb

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