Funeral Home Customer Service A Z is popular PDF and ePub book, written by Alan D. Wolfelt in 2005-04-01, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Funeral Home Customer Service A Z can be Read Online from any device for your convenience.
Funeral Home Customer Service A Z Book PDF Summary
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.
Detail Book of Funeral Home Customer Service A Z PDF
- Author : Alan D. Wolfelt
- Release : 01 April 2005
- Publisher : Companion Press
- ISBN : 9781879651449
- Genre : Business & Economics
- Total Page : 254 pages
- Language : English
- PDF File Size : 13,9 Mb
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