Achieving Service Excellence is popular PDF and ePub book, written by C. M. Chang in 2013-11-20, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Achieving Service Excellence can be Read Online from any device for your convenience.
Achieving Service Excellence Book PDF Summary
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.
Detail Book of Achieving Service Excellence PDF
- Author : C. M. Chang
- Release : 20 November 2013
- Publisher : Business Expert Press
- ISBN : 9781606495452
- Genre : Business & Economics
- Total Page : 152 pages
- Language : English
- PDF File Size : 12,8 Mb
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