Effective Complaint Management is popular PDF and ePub book, written by Bernd Stauss in 2019-01-31, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Effective Complaint Management can be Read Online from any device for your convenience.
Effective Complaint Management Book PDF Summary
This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
Detail Book of Effective Complaint Management PDF
- Author : Bernd Stauss
- Release : 31 January 2019
- Publisher : Springer
- ISBN : 9783319987057
- Genre : Business & Economics
- Total Page : 496 pages
- Language : English
- PDF File Size : 10,5 Mb
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