Digital Service Delivery in Africa is popular PDF and ePub book, written by Ogechi Adeola in 2022-02-07, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Digital Service Delivery in Africa can be Read Online from any device for your convenience.
Digital Service Delivery in Africa Book PDF Summary
The dynamics of the world’s pervasive digital technologies is transforming organisations and enabling enterprises to create sustainable competitive advantage. This presents huge economic opportunities for Africa. This book responds to the need for African enterprises and organisations—particularly those in the service sector—to fully exploit the inherent potential in digital platforms by putting in place processes to respond effectively to changing consumer demands. Digital service delivery is conceptualised as a key driver of effective management and service delivery across the value chain of businesses. The authors offer insights into the opportunities, drivers, structures, and models of digital service delivery specific to the African context, using case studies and country-based themes that highlight how the adoption of digital platforms and practices can transform service delivery for value-creation. The book examines the scope and applications of digital businesses, emphasising the emergence, value-creation, and strategic implications for Africa’s private and public enterprises. Students, entrepreneurs, IT innovators, academics, and policymakers will gain a greater understanding of how digitalisation is shaping consumer expectations, industry practices, and service delivery in Africa.
Detail Book of Digital Service Delivery in Africa PDF
- Author : Ogechi Adeola
- Release : 07 February 2022
- Publisher : Springer Nature
- ISBN : 9783030839093
- Genre : Business & Economics
- Total Page : 355 pages
- Language : English
- PDF File Size : 21,6 Mb
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