Customer Science Behavioral Insights for Creating Breakthrough Customer Experiences is popular PDF and ePub book, written by Alexander Chernev in 2022-08-01, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Customer Science Behavioral Insights for Creating Breakthrough Customer Experiences can be Read Online from any device for your convenience.
Customer Science Behavioral Insights for Creating Breakthrough Customer Experiences Book PDF Summary
This book examines the strategic principles that define the customer experience. Building on the recent findings in the domains of behavioral economics and social psychology, Customer Science discusses the customer experience from three different perspectives: what customers do—how they identify a problem, seek a solution, and interact with the offering; what they think and feel during this process—how they evaluate different market offerings; and what motivates their behavior—why they act the way they do. In this context, it examines all components of the customer experience—from activating a need to buying a company’s offerings, to becoming a loyal customer and advocate for the company. The different stages of customer interaction with the company and its offerings are presented in the form of a customer experience map, which functions as the organizing principle for this book. The customer experience map is the blueprint for understanding the different stages of the customer experience and facilitating managerial decision making at each stage. The customer experience map is also the foundation of the customer experience canvas, a practical tool to identify the key questions managers should ask as they strive to create impactful customer experiences.
Detail Book of Customer Science Behavioral Insights for Creating Breakthrough Customer Experiences PDF
- Author : Alexander Chernev
- Release : 01 August 2022
- Publisher : Cerebellum Press
- ISBN : 978186723xxxx
- Genre : Business & Economics
- Total Page : 500 pages
- Language : English
- PDF File Size : 7,9 Mb
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