Customer Satisfaction Measurement for ISO 9000 2000 is popular PDF and ePub book, written by Bill Self in 2007-08-15, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Customer Satisfaction Measurement for ISO 9000 2000 can be Read Online from any device for your convenience.
Customer Satisfaction Measurement for ISO 9000 2000 Book PDF Summary
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and invalid statistic analysis. Customer Satisfaction Measurement for ISO 9000 explains in a clear and simple manner how to conduct a professional customer satisfaction survey that will produce a reliable result - as well as being consistent with the requirements of ISO 9001:2000. Each step of the customer satisfaction measurement process is explained sequentially and each is linked to appropriate clauses in the ISO 9001:2000 statement.
Detail Book of Customer Satisfaction Measurement for ISO 9000 2000 PDF
- Author : Bill Self
- Release : 15 August 2007
- Publisher : Routledge
- ISBN : 9781136412431
- Genre : Business & Economics
- Total Page : 159 pages
- Language : English
- PDF File Size : 11,6 Mb
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