ABC of ICT is popular PDF and ePub book, written by Jan Schilt in 2008-10-03, it is a fantastic choice for those who relish reading online the Education genre. Let's immerse ourselves in this engaging Education book by exploring the summary and details provided below. Remember, ABC of ICT can be Read Online from any device for your convenience.
ABC of ICT Book PDF Summary
‘ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage’ to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues. This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more than 35 case examples from industry experts and practitioners on what they have done to solve specific ABC issues. The book can be used in combination with the ABC of ICT card set for creating awareness, assessing your own worst practices and taking your first practical steps in solving them. This book provides a valuable addition on top of ITIL publications on how to ensure ITSM improvement programs can and do deliver lasting value
Detail Book of ABC of ICT PDF
- Author : Jan Schilt
- Release : 03 October 2008
- Publisher : Van Haren
- ISBN : 9789087531409
- Genre : Education
- Total Page : 300 pages
- Language : English
- PDF File Size : 14,9 Mb
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