A Trauma Informed Framework for Supporting Patrons is popular PDF and ePub book, written by The Public Library Association Social Worker Task Force in 2022-03-07, it is a fantastic choice for those who relish reading online the Language Arts & Disciplines genre. Let's immerse ourselves in this engaging Language Arts & Disciplines book by exploring the summary and details provided below. Remember, A Trauma Informed Framework for Supporting Patrons can be Read Online from any device for your convenience.
A Trauma Informed Framework for Supporting Patrons Book PDF Summary
Whether it’s navigating a crisis or witnessing a community member struggling with tough times, coming face to face with trauma and adversity can be uncomfortable. But in striving to learn more about challenging behaviors, and how we can better interact with library patrons and our coworkers, we can come to see that people are complex and not simply “problems.” This workbook from the PLA Social Worker Task Force (SWTF) provides a collection of powerful tools to add to your customer service toolbox. It’s filled with prompts, exercises, and best practices that shed light on how trauma can affect people, helping you build confidence in your ability to support your library’s patrons. You will delve into what trauma is and how it impacts library work; be introduced to a framework for utilizing a trauma-informed lens in your interactions; practice exercises to spur personal reflection on common concerns bound up with library work and the policies relating to these issues; and gain hand-on tools and techniques, including strategies for de-escalation and guidance on the impacts of involving law-enforcement and banning patrons. You will also explore various scenarios which provide the opportunity to integrate what you’ve learned and practice responding through a trauma-informed lens, including Mental Health Challenges Sleeping at the Library Strong Personal Odor Personal Belongings Suspected Intoxication/Under the Influence Substance Use Threatening Verbal and Nonverbal Behavior Unsheltered Teens Adult Self-Neglect Child Abuse or Assault Solicitation or Panhandling Stealing Child Unattended After Closing
Detail Book of A Trauma Informed Framework for Supporting Patrons PDF
- Author : The Public Library Association Social Worker Task Force
- Release : 07 March 2022
- Publisher : American Library Association
- ISBN : 9780838938201
- Genre : Language Arts & Disciplines
- Total Page : 113 pages
- Language : English
- PDF File Size : 11,8 Mb
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