A Complaint Is a Gift Workbook is popular PDF and ePub book, written by Janelle Barlow in 2022-11-08, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, A Complaint Is a Gift Workbook can be Read Online from any device for your convenience.
A Complaint Is a Gift Workbook Book PDF Summary
Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty. Built to be interactive and immersive, the workbook teaches a set of practices, approaches, and tools that anyone can use to navigate fraught customer-facing interactions. It allows readers to practice Janelle Barlow's updated, more efficient three-step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks. A Complaint Is a Gift Workbook is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business.
Detail Book of A Complaint Is a Gift Workbook PDF
- Author : Janelle Barlow
- Release : 08 November 2022
- Publisher : Berrett-Koehler Publishers
- ISBN : 9781523002986
- Genre : Business & Economics
- Total Page : 257 pages
- Language : English
- PDF File Size : 17,9 Mb
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