Think Human is popular PDF and ePub book, written by Olivier Duha in 2024-01-03, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, Think Human can be Read Online from any device for your convenience.
Think Human Book PDF Summary
In an increasingly competitive and digitalized world where experience reins supreme, Olivier Duha highlights the radical evolution of customer relations and outlines six golden rules to maximize customer satisfaction. Advocating for the importance of the human factor assisted by technology in the digital age of customer relations, this book explores the impact of the digital revolution on brands, their shift from being product-focused to customer-focused and provides strategies for how brands can succeed in the battle for the customer. By developing customer relations teams that value the role of the human being augmented by technology, you can put technology at the service of humans and take control to create valuable customer experiences. Drawing on over two decades of experience developing Webhelp into a leading global provider of game-changing customer journeys, Duha shows you how to develop your customer relations team into a key strategic resource for growth.
Detail Book of Think Human PDF
- Author : Olivier Duha
- Release : 03 January 2024
- Publisher : Kogan Page Publishers
- ISBN : 9781398614536
- Genre : Business & Economics
- Total Page : 225 pages
- Language : English
- PDF File Size : 15,6 Mb
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