The Passenger Has Gone Digital and Mobile is popular PDF and ePub book, written by Nawal K. Taneja in 2016-02-24, it is a fantastic choice for those who relish reading online the Technology & Engineering genre. Let's immerse ourselves in this engaging Technology & Engineering book by exploring the summary and details provided below. Remember, The Passenger Has Gone Digital and Mobile can be Read Online from any device for your convenience.
The Passenger Has Gone Digital and Mobile Book PDF Summary
Technology is changing expectations in the airline industry. Passengers want to be in control, and they expect airlines to become solution providers and aggregators of value, to provide them with personalized services. Airline employees expect to be given the tools to do their jobs and to meet passenger expectations. Airline executives expect to make returns that are reasonable and relatively stable through business cycles. All of these expectations can be met by airlines through the effective and efficient leveraging of information and technology, to shift from being operations- and product-centric to becoming customer-centric and dramatically improving the overall passenger travel experience throughout the travel cycle. In this new book by world-renowned airline expert Nawal K. Taneja, the 7th in a series with Ashgate, the author explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline's strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.
Detail Book of The Passenger Has Gone Digital and Mobile PDF
- Author : Nawal K. Taneja
- Release : 24 February 2016
- Publisher : Routledge
- ISBN : 9781317021704
- Genre : Technology & Engineering
- Total Page : 269 pages
- Language : English
- PDF File Size : 8,8 Mb
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