The Science of Service is popular PDF and ePub book, written by Mark Colgate in 2018-09-18, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, The Science of Service can be Read Online from any device for your convenience.
The Science of Service Book PDF Summary
When it comes to customer satisfaction, consistency is king - not the customer. While it's been proven that customer satisfaction can greatly impact many financial aspects of a business - from cash flow to profitability and share price - most companies have not considered the science behind customer service or built a system for it. With Mark Colgate's FAME mode - standing for Framework, Accountability, Moments, and Endurance - companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner. Colgate's model demands effort, innovation, practice, and endurance, but it will also empower readers to distinguish their businesses among competitors, win over customers even when they're proving difficult, and help companies achieve service fame. Backed by case studies and scientific research, this book will help readers to understand the science, tools, and frameworks needed to create their own consistently high-calibre customer service for their organizations, boosting annual returns as a result.
Detail Book of The Science of Service PDF
- Author : Mark Colgate
- Release : 18 September 2018
- Publisher : Page Two
- ISBN : 9781989025062
- Genre : Business & Economics
- Total Page : 0 pages
- Language : English
- PDF File Size : 18,7 Mb
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