The Language of Outsourced Call Centers is popular PDF and ePub book, written by Eric Friginal in 2009-02-25, it is a fantastic choice for those who relish reading online the Language Arts & Disciplines genre. Let's immerse ourselves in this engaging Language Arts & Disciplines book by exploring the summary and details provided below. Remember, The Language of Outsourced Call Centers can be Read Online from any device for your convenience.
The Language of Outsourced Call Centers Book PDF Summary
The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups of participants in outsourced call center transactions, e.g., gender of speakers, agents’ experience and performance, and types of transactional tasks. The research design relies on a number of analytical approaches, including corpus linguistics and discourse analysis, and combines quantitative and qualitative examination of linguistic data in the investigation of the frequency distribution and functional characteristics of a range of lexico/syntactic features of outsourced call center discourse.
Detail Book of The Language of Outsourced Call Centers PDF
- Author : Eric Friginal
- Release : 25 February 2009
- Publisher : John Benjamins Publishing
- ISBN : 9789027289797
- Genre : Language Arts & Disciplines
- Total Page : 346 pages
- Language : English
- PDF File Size : 21,5 Mb
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