The Evaluation and Measurement of Library Services is popular PDF and ePub book, written by Joseph R. Matthews in 2017-10-27, it is a fantastic choice for those who relish reading online the Language Arts & Disciplines genre. Let's immerse ourselves in this engaging Language Arts & Disciplines book by exploring the summary and details provided below. Remember, The Evaluation and Measurement of Library Services can be Read Online from any device for your convenience.
The Evaluation and Measurement of Library Services Book PDF Summary
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
Detail Book of The Evaluation and Measurement of Library Services PDF
- Author : Joseph R. Matthews
- Release : 27 October 2017
- Publisher : Bloomsbury Publishing USA
- ISBN : 9781440855375
- Genre : Language Arts & Disciplines
- Total Page : 481 pages
- Language : English
- PDF File Size : 17,8 Mb
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