The Customer Focused Library is popular PDF and ePub book, written by Joseph R. Matthews in 2009-09-23, it is a fantastic choice for those who relish reading online the Language Arts & Disciplines genre. Let's immerse ourselves in this engaging Language Arts & Disciplines book by exploring the summary and details provided below. Remember, The Customer Focused Library can be Read Online from any device for your convenience.
The Customer Focused Library Book PDF Summary
A top library consultant offers specific recommendations for helping libraries adapt to their changing role in the community. What is the future of the public library? How can libraries embrace the forces of change and provide the resources—and the resource-gathering environment—today's patrons want? The Customer-Focused Library: Re-Inventing the Library From the Outside-In answers these questions by proposing a transformative alternative, a reimagined library in which the collections, the services—even the building itself—are designed and built from the customer's perspective. Written by one of the country's foremost library consultants, The Customer-Focused Library shows how perceived threats to the traditional library model are in fact exciting opportunities for change. The book lays out the steps by which professionals and patrons together can help invent a new generation of libraries, with discussions of hiring guidelines, merchandizing, the library website, even the building plan itself. It is a proactive, consumer-based approach aimed at helping librarians focus on underexamined ideas, underexploited trends, underused assets, and the as-yet unvoiced needs of library consumers.
Detail Book of The Customer Focused Library PDF
- Author : Joseph R. Matthews
- Release : 23 September 2009
- Publisher : Bloomsbury Publishing USA
- ISBN : 9781591588764
- Genre : Language Arts & Disciplines
- Total Page : 116 pages
- Language : English
- PDF File Size : 20,5 Mb
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