The Best Service is No Service is popular PDF and ePub book, written by Bill Price in 2011-09-14, it is a fantastic choice for those who relish reading online the Business & Economics genre. Let's immerse ourselves in this engaging Business & Economics book by exploring the summary and details provided below. Remember, The Best Service is No Service can be Read Online from any device for your convenience.
The Best Service is No Service Book PDF Summary
In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences
Detail Book of The Best Service is No Service PDF
- Author : Bill Price
- Release : 14 September 2011
- Publisher : John Wiley & Sons
- ISBN : 9781118039397
- Genre : Business & Economics
- Total Page : 341 pages
- Language : English
- PDF File Size : 7,7 Mb
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